Managed IT Services (TechTeam-MSP)

IT Service Partner, Delivering End-to-End Support


Control IT Costs

Information Technology (IT) is expensive. There are hardware costs of desktops, laptops, tablets, firewalls, switches, and servers. There are software costs of business applications. There are professional costs for staff training, software installation and configuration, and the ongoing support of the hardware and cost of software application maintenance and enhancements. In the IT industry this is commonly referred to as the Total Cost of Ownership or “TCO” and is measured over time.

SYLVERSYS IT Managed Services program, TechTeam-MSP is specifically designed for business owners who need solid IT support but do not want or need the cost of an expensive in-house IT team.

With TechTeam-MSP, our technicians become your team of trained, certified, trusted advisors who quickly and effectively eliminate any IT problems and introduce you to new solutions to reduce your costs, improve your efficiencies and mitigate business risk.

Managed IT Services

Proactive Management of IT

At SYLVERSYS, we understand the value our clients find in having a highly productive IT environment. They can concentrate on business matters without having to worry about IT. We have invested in the tools and have the skills and expertise to keep your TCO low and relentlessly seek new and improved methods of keeping it that way. As a business, you want to fully understand your support costs and know that they are not going to change unless you make that decision.

With SYLVERSYS, you will know the whole “cost picture” before making each and every final decision. We are not in business to sell you something. We are in business to become your trusted resource and advisor. From day one, we truly become your PARTNER by removing the IT challenges from your list of to-dos, and providing quality, timely support.

Our commitment is to maintain your system as economically as we can to provide optimum production up-time. Together, these commitments will enhance your bottom line. SYLVERSYS is built around honesty, reliability, hard work, determination, and client advocacy. Living these ideals every day results in a win-win relationship with our client partners.

With SYLVERSYS‘ TechTeam-MSP services, you have an entire Virtual IT department at your disposal. The Virtual IT department manages every component of your business computing and technology, 90% accomplished remotely, resolving and preventing problems created by firewalls, servers, computers, smartphones, printers, VoIP quality of service, and software, such as with e-mail correspondence, and more.

With our Managed IT Services, we give you a single point of contact with one account team, one management team and one support team for comprehensive support of your network and business users.


Why use it

The goal of quality support is to maintain your IT environment and keep it performing at its optimal level. Our Managed IT Services is designed with that goal in mind, with the result being the aligning of our and our clients’ interests in have a smoothly running IT. For a flat monthly fee, SYLVERSYS maintains your IT environment, provides operating system patching, and resolves those quirky IT problems that always seem to arise from time to time.

We provide a live help desk from 8am – 5pm (adaptable), Monday – Friday, and have support staff on call over weekends and holidays in the event of emergencies. We have vetted out and adopted the best of breed technologies that allow us to remotely fix most problems. For those issues that require on-site service we send out one of our certified and skilled technicians at no additional cost. For SYLVERSYS, this means that we are able to scale and keep our costs low by reducing overall travel time, preventing IT issues to slow down your business and allowing your users to remain highly productive.

A simplistic approach to troubleshooting and break-fix services simply won’t cut it in today’s enterprise IT environment. Instead, your organization needs a proven IT services partner that specializes in delivering a multi-vendor managed services approach to problems when they occur.


What you get with it

We provide many levels of support ranging from on-call and as-needed for specific components of your infrastructure to full management with 24x7x365 response time and on-site support. We also provide support for maintenance, remediation, moves, adds or changes and quarterly strategic planning sessions.

Our Managed IT Service offerings include:

  • IT cost control
  • Intensive Care—Full service management of one or many IT functions.
  • A Local Help Desk to deliver immediate response and resolution of tickets
  • Data Protection—Back-Up and Verification
  • Virus detection, elimination and protection
  • Daily health checks (e.g. event log, disk space & CPU monitoring)
  • Updates to address system security vulnerabilities
  • State-of-the Art Ticketing System
  • Software
  • Remote and offsite backups
  • Programming
  • Cloud support
  • Microsoft Office Assistance
  • Internet support
  • 24X7 Help Desk support
  • Computer and server repair and updates
  • Computer and server upgrades
  • Desktop/Laptop support
  • Microsoft support
  • Unix and Linux support
  • Virtual Server and Virtual PC support
  • Industry leading edge consulting recommendations


How we run it

At SYLVERSYS, we offer best-in-class support and services for environment and application-related issues across your IT organization. Featuring unparalleled responsiveness and team of highly certified IT specialists, we have built our reputation on the ability to quickly and efficiently resolve problems in a manner that ensures the functionality of multi-vendor hardware and software components in sophisticated IT environments.

Key benefits of TechTeam-MSP’s services include:

  • Cloud Managed Services Approach – SYLVERSYS Cloud Managed Services can provide both reactive and proactive troubleshooting by helping your organization address issues before they occur. If application or system issues do arise, we resolve them quickly, according to the terms of the SLA.
  • 24×7 Help Desk Availability – Our 24×7 help desk is available to provide reliable support for software and system components as well as around-the-clock monitoring of applications, ensuring that you have the assistance you need, when you need it.
  • On Demand Break-Fix Services – SYLVERSYS’ break-fix services are supported by a team of highly experienced IT specialists with proven backgrounds in enterprise IT. We understand the business and IT challenges you’re up against and resolve problems efficiently, minimizing the amount of downtime and disruption to your organization.

As a true, end-to-end Cloud Managed Services partner, SYLVERSYS is invested in your company’s success. From hardware and software monitoring to network management and administration, we offer a complete range of managed services that add even more value to our help desk, troubleshooting and break-fix services.

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